The complaints and comments management process is an essential tool for the effectiveness of conformity assessment system and is the key factor of Accredia’s policy, as it safeguards the satisfaction of users of accredited certification, inspection, validation, testing, calibration services as well as products, services and professionals certified under accreditation.
Accredia manages comments and complaints sent by the market – accredited Bodies and Laboratories, public organizations, firms and consumers – using specific procedures for the “Management of complaints, comments and appelans”.
The handling of complaints and comments by the Accreditation Body is subject to a series of necessary conditions for the effectiveness and transparency of the process.
The complaint or comment must be submitted using one of the following methods:
Fill out the following form in all its parts and send it by selecting the competent Accredia Department:
* Mandatory fields are marked with an asterisk
Download the form, fill it out in all its parts and send it together with any supporting documents to the competent Accredia Department: