Accredia / Quality policy

Quality and impartiality policy

Always taking priority

Accredia's quality and impartiality policy is intended to ensure and foster trust in its accreditation and conformity assessment activities among all the stakeholders.

The fundamental principles on which Accredia bases its quality and impartiality policy are intended to ensure the objectivity of its operations and to foster trust in its activities among all the stakeholders. Respect for these principles is maintained by means of a management system conforming with the standard ISO/IEC 17011, with the rules set down by the EA/MLA, ILAC/MRA and IAF/MRA international Agreements of Mutual Recognition, in compliance also with Regulation EC 765/2008, with the Interministerial Decree of December 22, 2009 and with Accredia’s Statute.

A crucial element of Accredia’s quality and impartiality policy is the Code of Ethics and Conduct, publicly available on Accredia’s website, defining the rules of behaviour which all its staff are required to observe. The Code of Ethics and Conduct was drawn up taking Italian law into account regarding the responsibilities of juridical persons and covering illegal acts committed by staff, as well as the voluntary international anti-bribery standards.

Accredia also commits to operate with transparency and confidentiality in order to guarantee impartiality, independence and the absence of any form of discrimination in the accreditation processes.

To achieve this, Accredia has adopted modalities for assessing and managing threats to impartiality and potential conflicts of interests which may occur during its activities, based, in particular, on a Risk Analysis document which is checked and updated regularly.

The evaluation of the results of the above management task is the responsibility of the Steering and Guarantee Committee which meets periodically to allow for contributions on the part of Accredia’s members and other parties involved in “the formulation of operative policies and the good functioning of Accredia, to ensure the competence, transparency and impartiality of its operations, in conformity with the applicable standards” (Article 19 of Accredia’s Statute). Any outstanding risk is evaluated by the Directive Council, Accredia’s top management body, to determine whether it is acceptable or not. If it is not, the relevant internal body (such as the Sector Accreditation Committees), may interrupt the accreditation processes.

Accredia’s quality and impartiality policy, approved by the Directive Council and the  Steering and Guarantee Committee, constitutes a commitment for all Accredia’s bodies.

The objectives

In line with its principles, Accredia has set out strategic objectives, both institutional and operative, whereby it commits to:

  • promote, by means of information and communication activities, the diffusion of the culture of the use of conformity assessments by third parties (of laboratories, of management systems, of products, of personnel etc.), contributing to the maximum visibility of “marks”;
  • monitor the needs and expectations of Conformity Assessment Bodies and all interested parties;
  • undertake regular surveillance activities regarding the work of accredited Conformity Assessment Bodies, checking respect for the requirements, the maintenance and improvement of competences, conformity with ethical principles, and monitoring data deriving from the market (especially requests for clarification, complaints and remarks);
  • contribute towards the attainment of maximum synergy between voluntary and mandatory conformity assessment activities;
  • collaborate in the development and growth of standardization, of collaboration with the Public Administrations, with business organizations and standardization bodies;
  • safeguard the value and credibility of accredited certifications by means of rigourous controls with respect to the issue and maintenance of certifications whilst promoting the overall operative cultural growth of certified organizations;
  • verify the technical and organisational requirements of laboratories seeking accreditation so as to ensure the trustworthiness and repeatability of procedures, the use of suitable equipment, personnel competences and impartiality in the evaluation of results, promoting (where applicable) flexible scope accreditation;
  • foster the creation and maintenance of trust among clients in the activities of providers of accredited interlaboratory proficiency testing schemes as well as the impartiality and integrity of related technical and commercial operations;
  • promote the metrological traceability of measurement results as a fundamental factor in quality assurance with the aim of guaranteeing trust in calibrations, in tests and inspections carried out by accredited laboratories and inspection bodies.


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