List of the organizations in possession of an accredited certification issued by Accredia for “services for relationship with the customer, the consumer and the citizen, through contact centers“.
Document reference
- UNI 15838:2010 – “Contact centers – Requirements for the service”.
- Circular N° 19/2017 – Provisions for the accreditation of Bodies operating certifications for “Contact centers” in compliance with ISO 18295-1:2017 e 18295-2:2017.
Certified Call Centers as of 13.11.2019 – pdf