Certified Call Centers

List of the organizations in possession of an accredited certification issued by Accredia for “services for relationship with the customer, the consumer and the citizen, through contact centers“.

Document reference

  • UNI 15838:2010 – “Contact centers – Requirements for the service”.
  • Circular N° 19/2017 – Provisions for the accreditation of Bodies operating certifications for “Contact centers” in compliance with  ISO 18295-1:2017 e 18295-2:2017.

Certified Call Centers as of 13.11.2019 – pdf